Help & FAQ

Good to know

Help & FAQ

The answers to what most people ask before their first InHauteCouture order. Still unsure? Our WhatsApp concierge is the fastest way to a real answer.

Sizing & fit

How do I choose my size?
Each piece runs true to size. Every product page lists the model’s height and the size she wears, plus a full Size Guide with UK, EU, US and Italian conversions and cm measurements. Between two sizes, or dressing for a specific event? Message the concierge with your measurements and we’ll advise.

What if it doesn’t fit perfectly?
Free alterations come standard on every order before we ship. If you’d rather adjust it at your own tailor, we reimburse €20 / $20 towards the work.

Our pieces

Why can I only buy one of each design?
Every design is an atelier run — one of each piece, per customer. You’re welcome to take as many different designs as you like, but never two of the same. When a piece is gone, it’s gone.

Can you make something bespoke?
Yes. Send a reference, a sketch, or simply a feeling on WhatsApp and our atelier will design and quote it, made to your measurements. See Contact to start.

Shipping, duties & delivery

When will it arrive?
In-stock pieces are dispatched within 24 hours. Delivery times and costs are set out in full on our Shipping & Delivery page.

Will I pay customs or duties?
Any applicable duties and taxes are shown at checkout so the price you pay is the price you see — no surprises at your door.

Returns

Can I return an order?
Yes. You have a 14-day right of withdrawal under EU law, alongside a 2-year legal guarantee of conformity. Full details and the withdrawal form are on our Returns & Withdrawal page.

Payment & care

How can I pay?
All major cards and express checkout options are accepted securely at checkout.

How do I care for my piece?
Care instructions are on the label and in our Journal guide to caring for occasionwear. When in doubt, cold and gentle — and never wring embellishment.